How to Check a Marketplace Payout Against What You Were Owed

A marketplace pays you the order value minus its commission, fees, shipping charges and any refunds. Each of those can be wrong: a fee charged at the wrong category rate, a weight charged higher than the parcel, a refund taken twice, or an order never paid at all.

Each mistake is small. Across hundreds of orders a month they add up to real money, and most marketplaces only accept a claim within a fixed number of days.

For every order, write down the expected payout: price, minus the commission at your category's rate, minus the fixed fee, minus the shipping fee for the weight you shipped.

Worked example. An order sells for 40. Commission at 15% is 6, the fixed fee is 1 and shipping for a 0.5 kg parcel is 4. You expect 29. The settlement pays 26.50. The shipping line says 1.5 kg. That is a weight dispute worth 2.50 on one order.

Download the settlement report and match each line to an order by its order ID. Put three things side by side: what you expected, what was paid, and the difference.

• Orders with no payment at all.
• Fees above the agreed rate for that category.
• Shipping charged for a heavier weight than you shipped.
• Refunds taken for orders that were never returned to you.
• Returns credited back without the fee refunded.

Raise each difference through the marketplace's own claim process, with the order ID, the expected amount and the evidence: a photo of the parcel on the scale, the return that never arrived. Keep a list of open claims and check them weekly until each is paid or refused.

Kownt X brings marketplace orders into the same order list as the rest of your business, matched to your products by SKU, and checks marketplace settlements for short payments and wrong fees, so the differences show up without a spreadsheet.